Terms & Conditions:
Your use of Eco Promotional Products, Inc. website ("Site") is governed by the policies, terms of use, and conditions set forth below. Please read the Terms of Use and following information carefully. By using this Site or submitting an order for products or services, you indicate your acceptance of, and agreement to be bound by, the terms and conditions set forth below. If you do not agree to these terms and conditions, please do not use this Site and please do not submit any orders for products or services.

Eco Promotional Products, Inc. may change these terms and conditions, without notice, in the future. It is your responsibility as a user to periodically return to this page to review the terms and conditions and terms of use for amendments. The amended terms shall take effect automatically the day they are posted on the site. Your continued use of the Eco Promotional Products, Inc. website following any amendments will constitute agreement to such amendments.

Purchase Payment Options:
Eco Promotional Products, Inc. accepts VISA, MasterCard, and American Express, personal checks, company checks, money orders, cashiers checks, wire transfers, and company purchase orders with approved credit. Please contact a Customer Service Representative for credit approval, 1-877-326-9467.  Credit card orders shipped to a location other than your billing address may require additional verification. Sales tax is collected only on shipments to Illinois and California. All prices on the Eco Promotional Products, Inc. site are quoted in U.S. currency and all orders must be transacted in the same.

Pricing & Availability:
Because of the fast-moving nature of the Promotional Products Industry, prices and availability are subject to change without notice. If a product is not in stock when you place your order (for example, not yet available or sold out), we will do our best to let you know and to let you know when we anticipate the product will be available. Anticipated delivery dates are dependent upon vendor supplies and other factors and are subject to change.

Making Purchases:
If you wish to make purchases of products or services described on the Site, you will be asked to supply certain information, including but not limited to credit card or other payment information. You agree that all information that you provide to Eco Promotional Products, Inc. will be accurate, complete and current. You agree to pay all charges incurred by authorized users of your account and credit card or other payment mechanism at the prices in effect when such charges are incurred. You will also be responsible for paying any applicable taxes, and shipping, handling, and processing charges relating to your purchases.

User Material Furnished by You:
By furnishing User Material to Eco Promotional Products, Inc., (i) you grant to us a non-exclusive license (with the right to sublicense to our suppliers and our fulfillment partners) to use and reproduce such User Material to make custom products in fulfillment of your order(s) with Eco Promotional Products, Inc.; (ii) you represent and warrant that you own and control all rights in and to such User Material and have the legal right and authority to grant the aforementioned license to us; and (iii) you agree to defend, indemnify and hold Eco Promotional Products, Inc. and our officers, directors, employees, independent contractors, suppliers, and fulfillment partners harmless, in the event any User Material furnished by you infringes upon, violates or misappropriates any property, personal or proprietary right of any person or entity.

Artwork Requirements:
Eco Promotional Products, Inc. requires good vector artwork for logos and illustrations.  Adobe Illustrator vector artwork is required. Please save as an EPS, AI or PDF with all curves and fonts saved in outlines. A PDF is acceptable as long as it was saved from Illustrator with all fonts and curves saved in outlines.  In most cases, we can typeset information with our standard fonts without you providing it in a vector art file.  If you would like us to use a font we do not have, you may supply the font file.  For full-color digital imprint method, in most cases we can accept non-vector art (JPEG, PNG, TIFF, BMP) as long as it's supplied to us at 600 dpi. 

Vectorizing:
Should your artwork require vectorizing (redrawing), Eco Promotional Products, Inc. offers this service at rate of approximately $25.00 for an average logo design. Actual cost will be quoted upon request.

Note:
Microsoft Office programs (Microsoft Word, Microsoft Power Point, Excel, etc.) are not graphics programs and will not be recognized through art acceptance process.  Variable data for awards may be sent in a Word or Excel document.

Embroidery:
For already digitized files, we require Tajima DST files. If digitizing services are required, please send in art in the acceptable file formats listed below for the other methods. There is a 1-time charge of $8.00 per 1,000 stitches for creating a custom digitized file.

Adobe Illustrator vector artwork is required. Please save as an EPS or AI file. Be sure to convert all text to outlines.

Pre-Production Artwork Approval:
With the placement of each new order Eco Promotional Products, Inc. provides an email artwork proof to each customer at no charge, prior to production of his or her order. For this free service, it is up to the customer to review the proof carefully for all artwork, spelling, logo and copy positioning, imprint color, etc. errors. Once the customer has approved the email proof, any errors in the printing or embroidery of an order, previously shown on the email proof, and approved by the customer become the sole responsibility and property of the customer.

Defective Merchandise Returns:
Eco Promotional Products, Inc. stands behind all merchandise it sells. Defective returns will be accepted for exchange or repair, at our discretion, within 30 days from the shipment date. No refunds or credit will be granted after 30 days.

Unauthorized or Refused Returns:
Eco Promotional Products, Inc. will not accept unauthorized returns or exchanges. Packages without a Return Authorization Number will be refused upon return to our facilities. Additional charges may apply if the merchandise is not returned in 100% complete condition in the original packaging. To complete a return, you must call an Eco Promotional Products, Inc. Customer Service Representative to obtain a Return Authorization (RA) number before returning your product to Eco Promotional Products, Inc. Please have the following information ready when calling for an RA number: Customer name, order number, item number and the reason for return.

Typographic, Photographic & Technical Errors:
Although we do our best to achieve 100% accuracy, occasionally errors & inaccuracies beyond our control do occur. Should you encounter an error or inaccuracy, please inform us so it can be corrected. Products & packaging depicted may differ from stock available at time of shipment. We reserve the right to substitute equivalent items.

Limitations on Liability and Warranty Disclaimer:
ECO PROMOTIONAL PRODUCTS, INC. PASSES THROUGH TO ITS CUSTOMERS ALL MANUFACTURERS¹ WARRANTIES AND GUARANTEES THAT ARE PROVIDED FOR THE PRODUCTS IT SELLS. ECO PROMOTIONAL PRODUCTS, INC. MAKES NO ADDITIONAL OR INDEPENDENT WARRANTIES. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, ECO PROMOTIONAL PRODUCTS, INC. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

ECO PROMOTIONAL PRODUCTS, INC. SHALL UNDER NO CIRCUMSTANCES BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFITS OR OPPORTUNITIES) OR PUNITIVE DAMAGES, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE MAXIMUM LIABILITY OF ECO PROMOTIONAL PRODUCTS, INC. FOR ALL DAMAGES SHALL BE LIMITED TO AN AMOUNT NOT TO EXCEED THE PURCHASE PRICE OF THE PRODUCT. LIKEWISE, ECO PROMOTIONAL PRODUCTS, INC. WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ITS WEBSITE, SALE FLYERS OR ANY OTHER ADVERTISING OR INFORMATIONAL PIECES INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. ECO PROMOTIONAL PRODUCTS, INC. MAKES NO WARRANTY AS TO THE PERFORMANCE OF ANY MERCHANDISE SOLD. ECO PROMOTIONAL PRODUCTS, INC. IS NOT RESPONSIBLE FOR SYSTEM DOWNTIME, LOST DATA, ETC. THIS DISCLAIMER BY ECO PROMOTIONAL PRODUCTS, INC. IN NO WAY AFFECTS THE TERMS OF ANY APPLICABLE MANUFACTURERS¹ WARRANTIES OR GUARANTEES. ECO PROMOTIONAL PRODUCTS, INC. WILL PROVIDE COPIES OF SUCH WARRANTIES AND GUARANTEES UPON REQUEST BY CALLING 1-877-326-9467. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS AND REMEDIES THAT VARY FROM STATE TO STATE.

Disputes:
Any claims against Eco Promotional Products, Inc. relating in any way to your purchases from Eco Promotional Products, Inc. shall be submitted to confidential arbitration in Lake County, Illinois. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator¹s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise. In any such arbitration, the parties shall be responsible for their own costs, expenses and attorney¹s fees. In the event that this arbitration provision is unenforceable, any litigation regarding this agreement or any transaction between the customer and Eco Promotional Products, Inc. shall be brought in the state or federal courts located in Lake County, Illinois and the customer hereby agrees and submits to such jurisdiction and venue as exclusive and proper.

Governing Law:
Transactions between you and Eco Promotional Products, Inc. and any disputes arising between you and Eco Promotional Products, Inc. related to any interaction between you and Eco Promotional Products, Inc., including but not limited to claims relating to the content of its website and flyers, shall be governed by and construed in accordance with the laws of the State of Illinois without regard to the laws regarding conflicts of law. If any provision of this agreement shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

Title and Risk of Loss:
Title to items being purchased passes from Eco Promotional Products, Inc. to purchaser at the time of shipping. Customer takes on full liability for safety and validity of the delivery address given to Eco Promotional Products, Inc. at the time of purchase. Eco Promotional Products, Inc. will not incur any forwarding costs on shipments. Eco Promotional Products, Inc. shall not be responsible for damages or delays resulting from Acts of God, war, riot, seizure, terrorist activities, embargo or other acts or events outside of the reasonable control of Eco Promotional Products, Inc.

Return Requests:
No product may be returned for any reason other than manufacture defect. No return will be accepted without a Return Authorization (RA) number. To request a RA number, please contact an Eco Promotional Products, Inc. Customer Service Representative Toll Free at 877- 326-9467. RA numbers are valid for 30 days after issue. Your RA number(s) must appear clearly on the shipping label of the return shipment. Affix a label to the box: PLEASE DO NOT MARK THE BOX ITSELF IN ANY WAY. In the case of any defective product(s) returned, the returned item(s) must be 100% complete, in original condition, with all packaging, manuals, registration card(s), accessories and software. We reserve the right to refuse a return on any product that does not meet these requirements.

Additional Information:
Eco Promotional Products, Inc. policies are subject to change without notice. We do our best to ship all orders as rapidly and accurately as possible. However, Eco Promotional Products, Inc. is not liable for late or delayed shipments or system failures. Title to items being purchased passes from Eco Promotional Products, Inc. to purchaser at the time of shipping. If you purchase items for export, you must obtain from the Federal government certain export documentation. Terms of Eco Promotional Products, Inc. agreements with certain vendors in the website catalog may forbid us from exporting some products. All trademarks and registered trademarks are used to benefit of their respective owners.

Ordering Options:
We accept orders online 24 hours a day, 7 days a week.

Phone Hours:
Sales and Customer Service Representatives can take your call, Monday—Friday, 8:30a.m. - 5:00p.m.

Sales: 877-326-9467

Customer Service Online: [email protected]

General Comments: [email protected]

All trademarks and registered trademarks are used to benefit, and without intent to infringe on, the mark holder. The Eco Promotional Products, Inc. logo is a registered trademark of Eco Promotional Products, Inc.

Copyright:
Eco Promotional Products, Inc. All rights reserved. All content included on this site, such as text, graphics, logos, button icons, images and the compilation of this content are the property of Eco Promotional Products, Inc. or its content suppliers and protected by U.S. and international copyright laws. All software used on this site is the property of Eco Promotional Products, Inc. or its software suppliers and protected by U.S. and international copyright laws. The content and software on this site may be used as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this site is strictly prohibited.

Trademarks:
Eco Promotional Products, Inc. and the Eco Promotional Products, Inc. Logo are service marks of Eco Promotional Products, Inc. in the United States and other countries. Eco Promotional Products, Inc. service marks may not be used in connection with any product or service that is not provided by Eco Promotional Products, Inc., in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Eco Promotional Products, Inc. All other trademarks and registered trademarks displayed on the site are the trademarks of their respective owners. In certain cases they and intended to imply endorsement or affiliation between Eco Promotional Products, Inc. and these companies. Where there is an affiliation, it will be clearly stated.

Pricing and Typographical Errors:
Due to the fast pace of the computer and consumer products industries, all prices are subject to change without notice. We make every effort to provide you the most accurate, up-to-the-minute information. Despite our best efforts, a small number of the items on our web site may be erroneously priced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, Eco Promotional Products, Inc. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item.

If an item's correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancelation. You will, of course, have an opportunity to purchase the item at the correct price.

While we make every attempt to verify prices before charging your credit card, Eco Promotional Products, Inc. shall have the right to refuse or cancel any orders placed on inaccurately priced product whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Eco Promotional Products, Inc. shall immediately issue a credit to your credit card account in the amount of the incorrect price.

Order Acceptance Policy:
The advertisement of any product on this site does not constitute an offer to sell. Your order or your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Eco Promotional Products, Inc. reserves the right at any time after receipt of your order to accept or decline your order. Eco Promotional Products, Inc. reserves the right at any time after receipt of your order, without prior notice to you, to ship up to 10% less than the quantity you ordered or 10% more than the quantity you ordered of any item in accordance with our order limitation policy.

All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit department. We may require additional verifications or information before accepting any order.

Products and Services:
All new products and services available for order through the Site are distributed on behalf of third-party suppliers ("Suppliers"), unless otherwise indicated, and are sold with the Supplier's limited warranty. The warranty periods and service varies by Supplier and product. The full text of any such warranty is available, free of charge, upon written request addressed to Eco Promotional Products, Inc., ____________ Attn: Manufacturer's Warranty Request. Except for the Eco Promotional Products, Inc. Return Policy, all of your rights and remedies with respect to your order, purchase, possession, and use of the products and services and all maintenance, update, warranty, liability, and any other obligations related to the products and services, if any, shall be governed by the applicable policies and procedures of the Suppliers.

Disclaimer and Limitation of Liability:
THIS SITE, INCLUDING ANY CONTENT OR INFORMATION CONTAINED WITHIN IT OR ANY SITE-RELATED SERVICE, OR ANY PRODUCT OR SERVICE LICENSED OR PURCHASED THROUGH THE SITE, IS PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR NONINFRINGEMENT OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES WHICH ARE IMPLIED BY AND INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION UNDER THE LAWS APPLICABLE TO THIS AGREEMENT. YOU ACKNOWLEDGE THAT ANY WARRANTY THAT IS PROVIDED IN CONNECTION WITH ANY OF THE PRODUCTS OR SERVICES DESCRIBED HEREIN IS PROVIDED SOLELY BY THE OWNER, ADVERTISER, MANUFACTURER OR SUPPLIER OF THAT PRODUCT AND/OR SERVICE, AND NOT BY ECO PROMOTIONAL PRODUCTS, INC. ECO PROMOTIONAL PRODUCTS, INC. DOES NOT WARRANT THAT YOUR ACCESS TO THE SITE AND/OR RELATED SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ECO PROMOTIONAL PRODUCTS, INC. DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF ANY PRODUCT PURCHASED IN TERMS OF ITS COMPATIBILITY, CORRECTNESS, ACCURACY, RELIABILITY OR OTHERWISE. YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THIS SITE AND SITE-RELATED SERVICES.

YOU AGREE THAT, EXCEPT AS PROVIDED UNDER THE ECO PROMOTIONAL PRODUCTS, INC. RETURN POLICY, ECO PROMOTIONAL PRODUCTS, INC. AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SPONSORS, CONSULTANTS OR OTHER REPRESENTATIVES ("SERVICE PROVIDERS") SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE OR OTHER DAMAGES (INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, LOSS OR CORRUPTION OF DATA, LOSS OF GOODWILL. WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR INTERRUPTION OF BUSINESS) UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, SITE-RELATED SERVICES, OR ANY PRODUCTS OR SERVICES OFFERED, SOLD OR DISPLAYED ON ECO PROMOTIONAL PRODUCTS, INC. SITE.

IF THE FOREGOING LIMITATION IS HELD TO BE UNENFORCEABLE, THE MAXIMUM LIABILITY OF ECO PROMOTIONAL PRODUCTS, INC. AND ITS SERVICE PROVIDERS TO YOU SHALL NOT EXCEED THE AMOUNT OF FEES PAID BY YOU FOR THE PRODUCTS OR SERVICES YOU HAVE ORDERED THROUGH THE SITE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTION'S LAW IS APPLICABLE TO THIS AGREEMENT.

A possibility exists that the Site could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions and third parties could make alterations to the Site. Although Eco Promotional Products, Inc. attempts to ensure the integrity of the Site, it makes no guarantees whatsoever as to its completeness, correctness, or accuracy. In the event that such an inaccuracy arises, please inform Eco Promotional Products, Inc. so that it can be corrected.

Price and availability of products and services offered on the Site are subject to change without prior notice. To the extent we provide information on availability of products or services, you should not rely on such information. Eco Promotional Products, Inc. will not be liable for any lack of availability of products and services you may order through the Site.

Title - Risk of Loss: Title to items being purchased passes from Eco Promotional Products, Inc. to purchaser at the time of shipping. Customer takes on full liability for safety and validity of delivery address given to us at the time of purchase. Eco Promotional Products, Inc. will not incur any forwarding costs on shipments. Eco Promotional Products, Inc. shall not be responsible for damages or delays resulting from Acts of God, war, riot, seizure, terrorist activities, embargo or other acts or events outside of the reasonable control of Eco Promotional Products, Inc.

Governing Law:
Transactions between you and Eco Promotional Products, Inc. shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to the laws regarding conflicts of law. Any litigation regarding this agreement or any transaction between customer and Eco Promotional Products, Inc. shall be brought in the state or federal courts located in Lake County, Illinois and the customer hereby agrees and submits to such jurisdiction and venue as proper.

Miscellaneous: If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. This agreement constitutes the entire agreement between the parties relating to the subject matter herein and cannot be modified except in a written agreement signed by both parties. Any heading, caption, or paragraph title contained in this Agreement is inserted only as a matter of convenience and in no way defines or explains any paragraph or provision hereof.